Transforming SME Relationships into Digital Business Communities
The MarketPilot Framework provides a structured approach to designing, launching and growing Digital Business Communities.

The MarketPilot Framework combines governance, implementation, digital capabilities and operational support to create and grow Digital Business Communities. It enables organisations to launch a Foundation Phase quickly while providing a clear roadmap for future expansion.
The Next Tab, Core Components, introduces the three complementary components that together make up the MarketPilot Framework.
The MarketPilot Framework combines three complementary components:
Together, these components provide the coordinated capabilities needed to implement and operate Digital Business Communities.
The Next Tab, Deployment, explains how the MarketPilot Framework can be introduced progressively with minimal disruption to existing systems and services.
The MarketPilot Framework is designed for progressive deployment, enabling organisations to introduce new capabilities in line with their priorities and available resources.
1. Independent Modules
Each capability can be implemented independently.
2. Integration with Existing Systems
Integrates with existing systems and services.
3. No Replacement Requirement
Builds on existing investments rather than replacing them.
4. Progressive Scaling
Start with a Foundation Phase and expand over time.
5. Minimal Disruption
Strengthens and coordinates existing capabilities with minimal operational disruption.
The Next Tab, Foundation Phase, explains how organisations can launch a Digital Business Community quickly while establishing the foundations for future growth.
The Foundation Phase enables organisations to launch a Digital Business Community quickly while establishing the capabilities needed for long-term growth.
It delivers practical value from the outset while providing a structured platform for progressive expansion.
1. Define Strategic Priorities
Identify the areas of greatest interest and relevance.
Examples may include:
2. Establish Trade Intelligence
Use ATIM to support analysis and decision-making.
Examples include:
3. Build Market Visibility
Establish a visible digital presence for participating organisations and begin generating market and community intelligence.
Examples include:
4. Connect Existing Services
Use Protegra to connect existing knowledge, services, programmes and business support into the Digital Business Community.
Examples include:
5. Turn Intelligence into Action
Use trade and community intelligence to support practical engagement activities.
Examples include:
Optional Banking Module
Banks may also choose to incorporate payment-flow intelligence through BICDetective.
This can support:
The Next Tab, Value, summarises the strategic and operational benefits that Digital Business Communities can deliver to banks, telecommunications providers, chambers of commerce and other business organisations.
Most organisations already provide valuable services, programmes and support to their SME community. The MarketPilot Framework builds on these existing capabilities rather than replacing them.
Protegra helps bring these services together so they work more effectively as part of a Digital Business Community.

Further information about the Protegra Operating Framework is available in the Protegra section.